Professional Advisors Survey – Caring

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    Welcome to your Professional Advisors Survey - Caring

    As an important part of our quality assurance and legal compliance management, we ask you if you would please take the time to complete this survey.

    Your answers should be based entirely on your own observations; we are also surveying our service users, their families, their advocates and our staff.

    Please judge our compliance with each statement, using the scale provided. Please answer 'Don’t know' if you do not have a view on the matter.

    There is space at the end of the survey for you to add further comments if you want to explain your score or add any other comments to help us to improve our service.

    In our organisation the CQC Key Question “CARING” states:

    "By Caring we mean that staff involve and treat people with compassion, kindness, dignity, and respect. In adult social care, this means that people, their families and carers experience care that is empowering and provided by staff who involve them and treat people with dignity, respect and compassion."

    NamePositionEmailPhone Number

    1. All staff are observed to treat service users with kindness, compassion, and dignity. [C1]

    Service users are not discriminated against. [C1]
    The service involves service users as partners in planning their care treatment and support. [C2]
    Service user personal data is treated with appropriate confidentiality. [C3]
    The views of service users are respected by the service. [C4]
    Service requests for help by service users are responded to promptly. [C4]
    7. Service users' choices for end of life care are documented and respected. [C4]

    8. Staff are competent in end of life care. [C4]

    9. The service provides equipment and resources to deliver quality end of life care. [C4]

    10. Service users and their personal advocates are encouraged to communicate their choices and wishes for end of life care. [C4]

    11. Staff treat people with dignity and compassion during end of life care. [C4]

    12. Staff are competent and compassionate when caring for service users and their personal advocates during and at the end of life. [C4]

    ANONYMITY

    1 bis. I have been told that I can return this survey anonymously.
    2 bis. I have been shown how to return this survey anonymously.
    3 bis. I am satisfied that I am able to return this survey anonymously if I want to.

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